No, it’s not necessary to create an account if you wish to place an order. You can simply provide your shipping and billing details, select the payment method and place an order.
In rare situations, orders may get delayed due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. You can also call or email us to check on your orders.
No, there is no courier or delivery charge applicable on your orders. We have free shipping for all orders placed on www.shopforaurelia.com.
We will send you tracking details once your order is shipped from our warehouse. You can go to the courier partner’s website and track your order with the AWB no.
If you are not happy with your purchase, you can just call or email us within 10 days of delivery and we will arrange a return for your order
We will initiate refund once your product returns to our warehouse and the quality check is done. It usually takes up to 4-5 business days for prepaid and 5-7 business days for COD order to reflect the amount to your bank account.
Just call or email us with the reason of cancellation and we will cancel the order for you. If your order has been already shipped then cancellation will not be possible. You can refuse to take the delivery and your order will be cancelled automatically.
We will send you an email asking for your bank account details once we receive the product at our warehouse. You will receive the amount to your bank account within 5 to 7 business days once the refund is initiated.
You can refer to our size chart which is available on the product page above “Go to Bag” button.
We cannot provide any specific timeline for the availability of the size. You can add the product to your wishlist by clicking on the button next to “Add to Bag”. We will notify you whenever the size is available in future.
There are multiples ways you can pay for your order
If the amount has been deducted from your back account then we would request you to wait for 24 hours as it’s usually credited back to your account. If you do not receive the amount within 24 hours, call or email us with your bank account statement and we will help you further.
Your order can be delivered to only one address. If you wish to send products to several addresses, please place separate orders for each address.
No, currently we do not have the facility to ship products internationally.
We would request you to check again after some days as we are trying to add more pin codes to our deliverable address list.
Normally we arrange a reverse pickup for every return. However at times we are unable to do so due to unavoidable issues. In that case, you can return your order through courier. Refundable amount for self-shipping is Rs 100 only.
Go to ShopforAurelia.com or click here. Offer Vouchers can be purchased in prepaid mode only. Customers can use Credit Card/Debit Card/Net Banking to make payment. Cash on Delivery option is not available for Offer vouchers
Go to ShopforAurelia.com/Aurelia exclusive store to purchase. You can use them by placing orders by selecting Offer Vouchers options. You can also give it to the Aurelia store manager at the time of billing in stores.
The E-Voucher email & SMS is typically sent to the recipient within 24 hours of your purchase. If E- Voucher has not arrived within a reasonable time-frame please ensure that recipient checks e-mail'Spam/Junk' inbox before contacting customer support.
Yes, E- Voucher expires in 365 days from the date of issue.
The E-Voucher SMS/Email is typically sent to the recipient within 24 hours of your purchase. If E- Voucher has not arrived within a reasonable time-frame please ensure that recipient checks e-mail'Spam/Junk' inbox before contacting Customer Support Team.
This E-Voucher cannot be cancelled, refunded, or returned.
In cases where the website order is cancelled/refunded, the E-Voucher shall be reissued to the customer. The E-Voucher amount shall not be refunded to the user. (Applicable on Website voucher only)
In case of store voucher, store orders cannot be returned. Customer can exchange products on MRP to MRP value as per the store exchange policies. E- Offer Voucher shall not be reissued to the customer.
Only one E-Voucher can be used in a single transaction. Multiple E- Offer Vouchers cannot be clubbed in a single order.
Each E-Voucher can be used in single transaction only. E-Voucher cannot be used partially in multiple transactions.