Delivery Policy

  • We endeavor to deliver products purchased from Aurelia in excellent condition and in the best possible time.
  • Delivery charges, delivery time & payment mode is subjected to pin code
  • You can enter your pin code below to check:
    CHECK DELIVERY IN YOUR AREA:

  • It may also changes as per the availability of the logistics
  • Any dispute between the TCNS and the Service Provider shall be resolve by mutual discussions between the authorized signatories. If the dispute remains unresolved, the parties may refer such dispute to a court of law located within the jurisdiction of courts in Delhi only
  • In case a customer returns an order after delivery, order shipping charges will not be refunded. However, if you self-ship your returns, only Rs 100 will be refunded for the same.
  • Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

  • Tag Loop & Return Eligibility Policy:

  • All products sold on the website are dispatched with a tag loop attached. The tag loop is an integral part of the product and serves as a condition for return eligibility.

  • To be eligible for a return or exchange, the tag loop must remain intact, untampered, and attached to the product in its original condition at the time of reverse pickup.

  • Returns will not be accepted, and reverse pickup will not be initiated, in the following cases:

    • If the tag loop is removed, cut, broken, or tampered with
    • If the product shows signs of use, wear, alteration, washing, or damage
    • If the product is returned without original packaging, tags, or accessories (where applicable)

  • The company reserves the right to inspect the product at the time of reverse pickup and/or upon receipt at the warehouse. If the product fails to meet the return eligibility criteria, the return request may be rejected, and the product will be shipped back to the customer at their expense. If the tag loop is removed, cut, broken, or found to be tampered with in any way, the consumer will no longer be eligible for a refund.